Sears in Peabody, Massachusetts

Just walk into the store and experience it for yourself. This department store has a lot of room for improvement, and it could start by hiring management that actually wanted to be there. Purchasing a mattress through Sears was one of the worst retail experiences that I've ever had, but it was a learning experience for me and I hope it was for Sears as well.

If I could give my experience 0 stars I would! My husband and I shop here frequently for tools, appliances, etc and after my experience today I will not be returning! Manager Ericko is so unprofessional and unbelievably rude! He gives a long standing and reputable store a TERRIBLE name! Lazy and arrogant is an understatement!! I was trying to purchase a coat that was marked incorrectly and labeled more than the sign says and he refused to check the price, he very rudely after back and forth arguing and eye rolling on his behalf told us to check in the men's clothing section even though the coat was found in the tools section. I refused to buy the coat and was appalled that he would not send an associate to check if he was too lazy to check. Even a store associate as I was walking out knew the price of the coat was marked incorrectly! I will never go back!